Graffiti board comments – April 2017

After a brief hiatus whilst we focused on collecting your views via our LibQual survey, we are re-opening graffiti board comments. We are currently analysing over 1,500 survey responses and will provide feedback in due course. Thanks again to all of you who took the time to let us know what you think!

Many of the issues raised in the comments over April have already been
answered in previous posts which you can check out for more information

Your latest comments:

‘Socket on every table’ / ‘It’s not a free PC if some (idiot) sits in front of it with a laptop’

We agree that a socket on every table would be ideal. A major electrical upgrade took place in January. Prior to that the building was at its power limit, ‘running hot’, and we were unable to add more devices or power sockets. Since the upgrade we have been working to increase the number of sockets on desks, with several fitted this Semester e.g. in the Level 3 Quiet Study area. We are also working with Computing Services to identify areas for additional PCs and sockets. As we continue on our programme of refurbishment our priority will be to ensure all desks have sockets. This will be a gradual ongoing process.

Improving Library study space is important to us and as we increase the number of powered desks for ‘bring-your-own-device’ study, this should alleviate pressure on desks with fixed PCs plus power sockets. Given the high demand at this time of year, there will still be competition of space, particularly at the front of the Library at peak times of the day. If you have concerns about access to workstations please talk to a member of Library staff or Computing Services at point of need. There are also several new Learning Commons on and off campus which offer alternative space. For example, Norwood House Level 2 Learning Commons has just opened.

‘Microwave in the pantry area’

In the Library we have a snack area in the entrance to your right as you enter the building, before passing through the gates. You are welcome to eat and drink in this area. We have refurbished the space and improved the vending machines. We regret that we cannot offer a microwave. There are many outlets for food and drink and ‘heat and eat’ stations close to the Library on the Parade. Unfortunately we have had complaints in the past regarding hot food smells and our cleaners are already over-stretched clearing food waste in the main part of the Library, which shouldn’t be there; Our policy for all areas through the entry gate is for bottled water only.

‘Less books more tables’

As with socketed desks, we are also in agreement here and over the past couple of years have radically reduced the number of books in our collections via a large weeding and project. New seating areas have been added. In 2016 we added over 70 more seats on Level 2 alone and since then two large offices have been repurposed as study spaces on Level 3. Library Level 2 Learning CommonsOur Level 4 meeting room will be converting to a dedicated study space from the revision period onward.

This year we are focusing on a major journal review to identify additional space for future development. We are limited somewhat by fire safety and ventilation capacity in terms of how many seats we can add. Additionally, we want a good study environment rather than densifying too much, so there is a fine balance to achieve. We are working on this and you can expect further improvements over time. We would love to hear what you think of the spaces we have upgraded so far!

‘Some people, including staff, keep talking on level 5. It’s annoying’

As we approach the revision and assessment period we will be reverting to silent study across the subject floors, not just Level 5. We will be re-iterating the importance of respecting your fellow students and we will also be making additional space available. Some students will want to work in groups and there are still spaces available where this is appropriate, for example Level 2 and group work rooms.

quietGenerally speaking our quiet/silent policies are self-policing, but if you have any concerns please speak to a member of Library staff and we will do our best to help. We particularly ask students to be mindful when moving between floors, leaving the lift, or answering phone calls (please use the stairwells and keep phones set to silent). Please be aware that some areas are almost impossible to keep silent, such as PC areas where the background sound of machines and typing is fairly constant.

Wherever possible our staff also do our best to keep noise to a minimum, including within our offices. With stock moves and other projects on the floor this has been trickier. We apologise for any inconvenience. We try our best to be approachable so please do let us know if you have any concerns.

We wish you all the best with your exams and are doing our best to provide you with a welcoming and conducive learning environment. Your comments as always are much appreciated.

Warm regards,
The Library

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